Privacy Policy — dona55 Pakistan

1. Introduction

This Privacy Policy applies to dona55.pro and all services provided under the dona55 brand. It explains how dona55 collects, stores, uses and shares personal information about players registered on the platform.

By registering an account on dona55 you agree to the collection and use of your information as described in this policy. If you do not agree, please do not create an account or use the platform.

This policy should be read alongside the dona55 Terms and Conditions. Together, these two documents govern your relationship with the platform.

2. Information We Collect

dona55 collects the following categories of personal information:

Account Registration Information

• Full name
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile number
• Account username and password (stored in encrypted form)

Identity Verification Information

• Government-issued ID details (CNIC or passport) when verification is requested
• Proof of address where required for security checks

Payment Information

• JazzCash or Easypaisa account reference used for transactions
• Raast or bank account details where used for deposits or withdrawals
• Transaction history including deposit amounts, withdrawal amounts and dates, all in PKR

Platform Activity Data

• Games played, bet history and session activity
• Login times and session durations
• Bonus and promotion usage

Technical and Device Data

• IP address
• Device type, operating system and browser
• Referring URL and pages visited on dona55.pro

3. How We Collect Information

Information is collected through the following means:

• Directly from you — when you register, update your account, make a deposit or withdrawal, or contact support
• Automatically — through cookies and server logs when you browse or use the platform (see Cookies section below)
• From payment processors — transaction confirmations and reference data from JazzCash, Easypaisa, Raast and bank channels are received when you make deposits or request withdrawals
• From identity verification — where you provide documents for account verification purposes

4. How We Use Your Data

Personal information collected by dona55 is used for the following purposes:

• Account operation — to create, maintain and manage your dona55 account
• Payment processing — to process PKR deposits and withdrawals through your chosen payment channel
• Identity verification — to confirm you are 18 or older and to carry out security checks as required
• Fraud prevention and security — to detect unusual account activity, protect against unauthorised access and investigate suspicious behaviour
• Platform improvement — to understand how players use the platform and to improve game availability, navigation and performance
• Responsible gaming — to monitor activity patterns and make responsible gaming tools available where appropriate
• Customer support — to respond to your queries and resolve account issues
• Promotions and bonuses — to manage bonus eligibility and prevent promotional abuse
• Legal obligations — to comply with applicable record-keeping and anti-money laundering requirements

dona55 does not use your personal data to build advertising profiles or sell targeted advertising. You will not receive third-party marketing emails as a result of using dona55.

5. Sharing of Data

dona55 does not sell, rent or trade personal data to outside parties. Data may be shared in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive only the minimum information required to process your specific transaction
• Security and fraud prevention providers — third-party services used to verify identity and detect fraudulent activity may receive relevant account data under strict data processing agreements
• Game software providers — providers of Casino games and betting software may receive anonymised session data necessary to run and certify their games on the platform
• Legal requirements — dona55 may disclose personal data where required to do so by applicable law or in response to a lawful request from a competent authority

All third parties with whom data is shared are required to handle it securely and only for the purpose for which it was shared. dona55 does not permit third-party use of your data for their own independent marketing or commercial purposes.

6. Payment Data

Payment security is taken seriously at dona55. The following practices apply to all payment data on the platform:

• Full JazzCash or Easypaisa account numbers are not stored on dona55 servers after a transaction is processed
• Bank account details used for Raast or Bank Transfer withdrawals are stored in encrypted form and used only for the purpose of processing your withdrawal
• Transaction records — amounts, dates and payment channel references — are retained for account history and security purposes
• Payment data is never shared with other players or made visible outside your own account view

All PKR transactions on dona55 are conducted through payment channels that operate their own security infrastructure. dona55 is not liable for security breaches that occur within the payment provider's own systems, though we work only with established and reputable payment channels.

7. Cookies and Tracking

dona55.pro uses cookies and similar tracking technologies to operate the platform and improve the user experience. A cookie is a small text file stored on your device by your browser.

The types of cookies used on dona55 include:

• Essential cookies — required for the platform to function, including keeping you logged in during a session
• Analytics cookies — used to understand which pages are visited, how long sessions last and where users come from, in order to improve the platform
• Security cookies — used to detect and prevent fraudulent activity and unauthorised logins

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will prevent parts of the platform from working correctly, including the ability to stay logged in.

8. Data Retention

dona55 retains personal data for as long as your account is active and for a reasonable period after account closure to comply with legal obligations and to resolve any outstanding matters.

Specific retention periods:

• Account information and login records — retained for the lifetime of the account plus a standard post-closure period
• Transaction records in PKR — retained for an extended period for financial record-keeping purposes
• Identity verification documents — retained in accordance with anti-money laundering obligations
• Support correspondence — retained for a reasonable period after resolution of the matter

When data is no longer required for any of these purposes it is securely deleted or anonymised so that it can no longer be linked to your identity.

9. Security

dona55 implements technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• Encryption of data in transit using HTTPS/TLS across the entire platform
• Encrypted storage of passwords and sensitive account credentials
• Access controls restricting internal staff access to personal data on a need-to-know basis
• Regular security monitoring and logging of access to sensitive data systems
• Fraud detection systems that flag unusual account activity for review

No data transmission over the internet or storage system can be guaranteed to be 100% secure. In the event of a security breach affecting your personal data, dona55 will take prompt steps to contain the breach and notify affected users where appropriate.

You are also responsible for keeping your own account secure. Use a strong, unique password for your dona55 account and do not share your login credentials with anyone.

10. Your Rights

As a dona55 player you have the following rights in relation to your personal data:

• Access — you can request a summary of the personal data dona55 holds about you
• Correction — if any information on your account is inaccurate or out of date, you can request that it be corrected
• Deletion — you can request deletion of your account and associated personal data, subject to any legal obligations that require us to retain certain records
• Restriction — you can request that we limit how your data is used in certain circumstances
• Objection — you can object to specific uses of your data where you believe there is no legitimate basis for that use

To exercise any of these rights, contact the dona55 support team at [email protected]. Requests are handled within a reasonable timeframe. We may ask you to verify your identity before processing a data request to protect your security.

11. Minors

dona55 is strictly an adult platform. Registration is open only to individuals who are 18 years of age or older. The platform does not knowingly collect personal data from anyone under 18.

If dona55 becomes aware that personal data has been collected from a minor, the account will be closed immediately and all associated data will be deleted. If you are a parent or guardian and believe your child has registered on dona55, please contact support immediately at [email protected].

12. Changes to This Policy

dona55 may update this Privacy Policy from time to time to reflect changes in the platform, business practices or applicable requirements. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

For significant changes, notice will be provided on the platform when you next log in. Continued use of dona55 after a policy update constitutes acceptance of the revised policy. If you do not agree to the updated policy, you should stop using the platform and contact support to request account closure.

13. Contact

If you have any questions about this Privacy Policy, or if you want to exercise any of your data rights, you can reach the dona55 support team:

You can also visit the FAQ page for answers to common questions, or review the Terms and Conditions for the full rules governing your account.